The software development life cycle begins with a proof of concept and progress into the build, test, and acceptance phases as the project develops. Some times, differences between stakeholders can develop into conflict, which impacts the customer. As a trained, professional project manager, how do you handle this situation and resolve the customer’s concerns?

A) Let the customer vent and take notes

B) Schedule a meeting

C) Develope a change request for the customer

D) Resolve the matter in favour of the customer

View Answer
Option – D.
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